Privacy Policy

01Who we are

Ascenso is a digital marketing and web design agency (ABN 38 950 499 291), based in Melbourne, Victoria, Australia. We run search ads, social ads, and build websites for small businesses.

Contact: hello@ascenso.media

02What information we collect

We may collect the following types of information:

• Contact information you provide voluntarily — such as your name, email address, and phone number when you contact us via email or through this website.
• Business information — such as your company name, industry, and current marketing setup, shared during initial conversations or onboarding.
• Usage data — basic analytics about how visitors interact with this website (pages visited, time on site, general location). This data is aggregated and does not identify you personally.

03How we use your information

We use the information we collect to:

• Respond to enquiries and communicate with prospective and current clients.
• Provide and improve our services.
• Send relevant updates or information — you can opt out at any time by replying to any email.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

04Cookies and tracking

This website may use basic cookies or analytics tools to understand how visitors use the site. No advertising pixels or retargeting tags are placed on this website. If this changes, this policy will be updated.

05Third-party services

This website is hosted on Cloudflare Pages. Cloudflare may process certain technical data (such as IP addresses) as part of delivering the site. Cloudflare's privacy policy is available at cloudflare.com/privacypolicy.

We communicate via Google Workspace. Google's privacy policy applies to that service.

06Client data

As part of our services, we may access data belonging to our clients' customers — for example, when managing advertising platforms or analytics. In these cases:

• We act as a service provider to the client, not as an independent data controller.
• We handle client customer data only as directed by the client and for the purpose of delivering the agreed services.
• We do not use client customer data for our own purposes.

07Data storage and security

We take reasonable steps to protect the information we hold. Information is stored using industry-standard tools (Google Workspace, Cloudflare). We retain contact information only as long as it is reasonably needed for the purpose it was collected.

08Your rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Ask us to delete your information (subject to any legal obligations to retain it).

To exercise any of these rights, email hello@ascenso.media.

09Complaints

If you believe we have not handled your personal information appropriately, please contact us first at hello@ascenso.media. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10Changes to this policy

We may update this policy from time to time. The current version will always be available at ascenso.media/privacy.html. Material changes will be noted with an updated date at the top of this page.